Privacy Policy

Privacy Policy

Effective Date: 15th May 2023

Parkfinda operates an Online Smart Parking Platform, Website, Call to Park, Payment Kiosk & Mobile App worldwide including in the United Kingdom and the United States. We understand and respect the importance of your privacy, and we are dedicated to safeguarding and preserving your privacy and personal information when on our site or communicating electronically with us. In providing our service to you, it may be necessary to collect and process some of your personal information on the system. This policy explains how and for what purposes we use the information collected about you via our Website, Mobile Apps, Call to Park, pay by SMS and Payment Kiosk (referred to below as "the Service"). Please read this privacy policy carefully. By using the Service, you are agreeing to be bound by this policy in respect of the information collected about you via this Website, Payment Kiosk, Call to Park or Mobile App. This policy applies to users of Parkfinda’s services anywhere in the world, including users of Parkfinda’s Mobile Apps, Websites, Call to Park, Payment Kiosk or other Services.

International Data Transfers:

Our Services are global, and your personal information may be stored and processed in any country where we have operations or where we engage service providers. By using our Services, you consent to the transfer of your personal information to countries outside of your country of residence, including the United States and United Kingdom, where the data protection laws may differ from those in your country.

Transferring your information outside of Europe for UK users

As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information between group companies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will continue to take steps with the aim of ensuring your privacy rights continue to be protected as outlined in this privacy policy.

If you use the Site while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

California Privacy Rights:

Under the California Consumer Privacy Act (CCPA), California residents have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. You can make a request by contacting us at info@parkfinda.com. Once we receive and verify your request, we will disclose to you:

  • The categories of personal information we have collected about you.
  • The categories of sources from which we collected the personal information.
  • Our business or commercial purpose for collecting or selling the personal information.
  • The categories of third parties with whom we share the personal information.
  • The specific pieces of personal information we have collected about you.

You also have the right under the CCPA to request that we delete any personal information that we have collected from you, subject to certain exceptions. However, we may not be able to comply with your request if it is necessary to maintain your personal information in order to complete a transaction or for our security, or to detect or prevent fraud or comply with legal obligations.

If you are a California resident and wish to exercise your CCPA rights, please contact us at info@parkfinda.com. Please note that we may need to verify your identity before processing your request, which may require us to request additional information from you.

Data Retention: We retain your personal information for as long as necessary to provide our Services to you and to comply with our legal obligations. We may retain your information for a longer period if required by law or if necessary for legitimate business purposes.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.

What information do we gather and what is it used for?

In operating our Website, Mobile App, Call to Park, Payment Kiosk and Online Platform, we may gather and process all or some of the following data about you:

  1. Personal and contact details, such as title, full name, telephone number, email address, and contact details. We need to store this to identify you in the provision of our service. It will be shared with parking space owners you make a booking with and users on our platform that you send messages to. We will also send emails to you about your bookings and the Parkfinda service. We may share your emails with third parties (including parking space owners).
  2. Photo - if you upload a photo, we provide it to parking space owners so they can identify you, and we use it to personalize any reviews you leave about parking spaces.
  3. Vehicle information, such as vehicle registration, make, and model. We store this for enforcement purposes and also safety purposes. We share this with third-party enforcement companies and parking space owners along with parking session dates and times, and sometimes your name, - subject to terms outlined in separate Data Sharing Agreements held between Parkfinda and these third-party companies.
  4. IP Address used by us and some of our third-party providers to identify your device in the provision of our service. It is also used for fraud checks and to ensure a secure product.
  5. Fraud, debt, and theft information, including details of money you owe, suspected instances of fraud or theft, and details of any devices used for fraud.
  6. Payment method details you provide (including name, credit card details, email address, and sometimes residential or postal address) are sent directly to PCI-compliant third-party payment providers. They are not stored on Parkfinda servers, and Parkfinda employees do not have access to these details.
  7. We store Booking details and a history of where and when you’ve booked parking to make repeat bookings faster and easier for you, and in the interest of your and our accounting purpose.
  8. A review for a parking location, this will be shown to other drivers considering booking the parking space (only showing your first name and the initial of your last name).
  9. Information about your property, such as location, type of parking space, and number of available parking spaces.
  10. Information about your property, such as location, type of parking space, and number of available parking spaces.
  11. Information we buy or rent from third parties, including demographic information, vehicle details, details of outstanding finance, vehicle claims history, marketing lists, publicly available information, and information to help improve the relevance of our products and services.
  12. Insights about you and our customers gained from analysis or profiling of customers.
  13. Third party transactions, such as where a person other than the account holder uses the service, information about that person and the transaction.
  14. Marketing to you and analysing data, including a history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you. Offers may include any of our other products and services.
  15. Parking space address - we use this to show drivers where your space is. We only reveal the full address to them after they"ve paid to park in it so that they can navigate there. Before that the driver can only see the street name and a map pin showing the location of your space.
  16. Space description - this is a public-facing description you provide when adding your parking space which helps drivers decide if a parking space is suitable.
  17. Photos of your parking space - these public-facing photos help drivers decide if a parking space is suitable.
  18. Facilities - these are public-facing space attributes, which you can optionally provide to help drivers decide if a parking space is suitable for them.
  19. Access Information - if you provide these when adding your space, they are used to help drivers access your parking space. They are not shown to the driver until they have paid to park in your parking space. Once the parking session has finished, they are hidden from the driver.
  20. PIN code for accessing parking space - if you provide a pin code (e.g. for a gate) it is given to drivers to help them access your parking space. It is not shown to the driver until they have paid to park in your parking space.
  21. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
  22. For users domiciled in the UK, we may use third party suppliers to provide part of our service to you. In some circumstances these providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law. In such circumstances we will have in place strict contractual arrangements that will require your information is processed securely, at least to a standard equivalent to the UK General Data Protection Regulation 2018.

Information Collected by Third Parties

In addition to the information collected by our own website and services, we may also receive information about you from third-party sources, such as advertising and analytics partners, social media platforms, and other websites or services you may have interacted with. This information may include your IP address, browser type, operating system, device information, and other similar technical information, as well as information about your interests, demographics, and online behavior.

We may use this information to better understand our audience and to improve our products and services. We may also use third-party cookies or similar technologies to collect this information and to serve targeted advertising on our website or on other websites you vist.

Please note that third-party sites and services, including those of our partners and advertisers, have their own privacy policies and practices, and we are not responsible for their actions or policies. We encourage you to review their privacy policies before providing them with any personal information or using their services.

Cookies

Our website uses cookies to collect information about how you interact with our website. Cookies are small data files that are placed on your device when you visit a website. Cookies allow websites to remember your preferences, improve the user experience, and tailor advertising.

We use the following types of cookies:

  • Necessary cookies: These cookies are essential for the website to function properly. They enable basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Analytics cookies: These cookies help us understand how visitors interact with our website by collecting information such as the pages visited and the time spent on the website. We use this information to improve the website and the user experience.
  • Advertising cookies: These cookies are used to personalize the ads that we show you. They allow us to show you ads that are relevant to your interests and browsing behavior.

You can control the use of cookies on our website through your browser settings. Most browsers allow you to block all cookies or block specific types of cookies. However, if you block cookies, some features of our website may not function properly.

By using our website, you consent to our use of cookies as described in this section.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, use or disclosure. However, no method of transaction over the internet or electric storage is 100% secure. Therefore, we cannot guarantee absolute security.

External Links

Please note that our website may contain certain literature and hyperlinks to websites owned by third parties. This Privacy Policy covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this Privacy Policy.

Monitoring 

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@parkfinda.com.

Law and jurisdiction

Users of UK: This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to this Privacy Policy shall be filed only in the courts of England and Wales, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Users of USA (including California): This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, USA, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to this Privacy Policy shall be filed only in the state or federal courts located in California, USA, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Users of Canada: This Privacy Policy shall be governed by and construed in accordance with the laws of Canada, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to this Privacy Policy shall be filed only in the province of Ontario, Canada, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Users of Sri Lanka: This Privacy Policy shall be governed by and construed in accordance with the laws of Sri Lanka, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to this Privacy Policy shall be filed only in the courts of Sri Lanka, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

International Users: This Privacy Policy shall be governed by and construed in accordance with the laws of the country where the data controller is located, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to this Privacy Policy shall be filed only in the courts of the country where the data controller is located, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.